We are open

Keeping you safe – your new patient journey.

Our team has always had your wellbeing as our priority. You can rest assured that we’re experienced in keeping our practice spotlessly clean and our stringent decontamination processes have been in place for years. Due to Covid-19 we have put extra measures in place. Here are some instructions for what will happen when you visit.

Before your appointment

We will carry out a personalised risk assessment for you, and you may be contacted by a member of the clinical team so that we may understand fully what arrangements your procedure may require. You will be asked to complete a new medical history form and a Covid-19 risk assessment form. We will take payment for your treatment over the telephone.

On the day

The front door will be locked when you arrive so we can operate safely. If using public transport, please practice social distancing and wear a face covering. Ensure you have been to the toilet, are well hydrated and have brushed your teeth before leaving home. We will not be using our waiting rooms and toilet facilities.

Please come for your appointment alone unless you need an accompanying person. Please do not bring valuable items as we will ask you to leave your possessions in a box outside the surgery. Call us from your car when you have arrived or text your name to 07719 655279. If you are on foot please wait to be called in at the front entrance to the practice.

Entering our practice

We will call you in when it is time for your appointment We will take your temperature at the door You will be asked to sanitise your hands and we will check your Covid -19 status. You may be provided with a mask Our reception team will be wearing masks and visors for added protection. We will have distance markers on the floor to ensure safe distancing.

Please observe social distancing rules at all times whilst inside the building Our practice will look very bare in order for us to carry out deep cleaning with ease.

Treatment room

All treatment rooms are cleaned and disinfected between patients. You will be asked to leave your coat and bag in the box provided. You will be asked to wash your hands with soap and water before and after. Our team will be wearing full personal protective equipment (PPE)

You may be asked to swill with a special mouthwash for one minute depending on the procedure.

05/01/2021

Dear Patients and Friends of the practice,

We wanted to let you know that we will continue to remain open for treatment during the latest National lockdown. The Chief Dental Officer has indicated that as dentistry is an essential medical service, patients are entitled to travel for medical appointments including dental appointments.

This echoes the Government guidance on the national lockdown which says, “The majority of public services will continue and you will be able to leave home to visit them. These include the NHS and medical services like GPs and dentists”.

Whilst we will prioritise any urgent cases and high needs cases, we have systems in place now which will allow most non urgent treatment to proceed using our current rigorous precautions. This means that if you are fit and well, and not isolating to protect vulnerable contacts, we are happy to continue to see you for examinations and hygienist appointments, as well as completion of any ongoing treatment.

All patients attending the practice will need to answer the COVID-19 screening questions the day before their appointment either by means of the portal, or by telephone call with a member of the team. The patient journey details remain unchanged, and we would encourage you to read it before you attend as it contains important information.

We now have a shelter at the front of the building if you arrive in bad weather and we are unable to admit you immediately to the practice, but please remember not to arrive too early.

Clinically extremely vulnerable patients (shielded patients who have had a letter) should consider carefully and discuss with the clinical team whether or not they need to attend the practice.

The practice will not be able to offer face to face treatment to patients who have COVID-19 , but may be able to help by phone or video consultation, or by signposting to urgent Care Centres if appropriate.

Hayley and the reception team will be able to deal with any queries you may have, but please e-mail them if your query is not urgent as the phone lines are very busy. If you have an appointment but do not feel you wish to attend, we will be happy to reschedule it for you.

info@goldsworthroaddental.co.uk

We hope we can minimise any disruption to you but please bear with us if we need to alter any appointments at short notice. Several team members might also have childcare issues which can be difficult to solve as you all know. Your patience and understanding is always much appreciated.

On a positive note, compared to last year, almost half of the population (43%) feel more motivated to make changes to their life in January. We wish everybody luck if they have decided to do this.

https://www.gov.uk/government/news/seven-in-10-adults-are-motivated-to-get-healthier-in-2021-due-to-covid-19?utm_source=6e6dcebe-f44c-4c5d-805b-afb69edf6148&utm_medium=email&utm_campaign=govuk-notifications&utm_content=daily

Keep yourselves and your loved ones safe and warm, and we look forward to seeing you all as soon as possible

Kind regards,

The Team at Goldsworth Road Dental Centre