We are open

Keeping you safe – your new patient journey.

Our team has always had your wellbeing as our priority. You can rest assured that we’re experienced in keeping our practice spotlessly clean and our stringent decontamination processes have been in place for years. Due to Covid-19 we have put extra measures in place. Here are some instructions for what will happen when you visit.

Before your appointment

We will carry out a personalised risk assessment for you, and you may be contacted by a member of the clinical team so that we may understand fully what arrangements your procedure may require. You will be asked to complete a new medical history form and a Covid-19 risk assessment form. We will take payment for your treatment over the telephone.

On the day

The front door will be locked when you arrive so we can operate safely. If using public transport, please practice social distancing and wear a face covering. Ensure you have been to the toilet, are well hydrated and have brushed your teeth before leaving home. We will not be using our waiting rooms and toilet facilities.

Please come for your appointment alone unless you need an accompanying person. Please do not bring valuable items as we will ask you to leave your possessions in a box outside the surgery. Call us from your car when you have arrived or text your name to 07719 655279. If you are on foot please wait to be called in at the front entrance to the practice.

Entering our practice

We will call you in when it is time for your appointment We will take your temperature at the door You will be asked to sanitise your hands and we will check your Covid -19 status. You may be provided with a mask Our reception team will be wearing masks and visors for added protection. We will have distance markers on the floor to ensure safe distancing.

Please observe social distancing rules at all times whilst inside the building Our practice will look very bare in order for us to carry out deep cleaning with ease.

Treatment room

All treatment rooms are cleaned and disinfected between patients. You will be asked to leave your coat and bag in the box provided. You will be asked to wash your hands with soap and water before and after. Our team will be wearing full personal protective equipment (PPE)

You may be asked to swill with a special mouthwash for one minute depending on the procedure.

2/11/2020

Dear Patients and Friends of the practice,

Many of you have called us this morning as you are concerned about your access to dental care during the lockdown. As we head into the lockdown, we want to reassure all our patients that we are still here for you. Jo Churchill MP, the Dental Minister, has confirmed that dentists and dentistry will remain open during the four-week lockdown.

We have robust systems in place to protect you when you visit us at the practice. These include pre-treatment screening for Covid 19, triage stations once you arrive, one-way systems in the practice to allow for social distancing at all times and screens at reception. All surfaces are cleaned at frequent intervals. We have full PPE available for all scenarios and stringent cross infection control procedures in place. The practice has a state-of-the-art decontamination room for all instruments. Our team have always been trained to a very high standard in infection control and have performed magnificently with all the extra demands placed on them by the current situation. Your wellbeing is and always has been our utmost priority. Please click on the link below for information on our patient journey.

https://www.goldsworthroaddental.co.uk/we-are-back/

It has been recognised that good dental health is essential for good general health so routine care will continue. In addition, we will be able to see you for emergency treatment. If you are vulnerable and in need of dental care, please contact us and one of the clinical team will talk you through your options. See our latest newsletter below for further information on the link between dental and general health.

https://www.goldsworthroaddental.co.uk/wp-content/uploads/2020/10/Goldsworth-Road-autumn-20-email.pdf

Please do not feel that you should not attend and suffer dental pain, or that your problem is trivial. We are always very happy to help you in any way that we can. Telephone or video consultations are also possible. Remember that if our phone lines are busy, you can email us at info@goldsworthroaddental.co.uk. These emails are checked at regular intervals throughout the day.

We are very grateful as always for all of your kind messages of support and we wish you and your families to stay safe and well.

Kind Regards,

The Goldsworth Road Dental Team